Our services

Computer and IT services for Tucson homes and businesses

Patient, straightforward computer and IT support for Tucson homes and small businesses. Everything IT Wes offers is grouped into four categories below. Open the one that sounds like you.

Call Text Email Remote

Browse by category

Four ways IT Wes can help.

Each category expands to show what is included, what it costs, and where to find the full details. Nothing here needs a form or a sign-up.

Residential computer help

For Tucson homes, families, seniors, and remote workers Remote $70/hr, on-site $90/hr

Patient help with the technology you use every day. Start with what stopped working, and IT Wes will help choose between a remote session and a scheduled Tucson visit.

Everyday fixes

Slow computers, freezing, and startup trouble
Storage warnings and cleanup
Printers, scanners, and stuck print queues
Wi-Fi coverage, routers, and dropped connections
Software installs, updates, and drivers

Setup and moves

New computer setup and first-day configuration
File, photo, and email transfer from an older machine
Account migration and cloud storage setup
Smart TVs, streaming players, and smart home devices
Phones and tablets working alongside your computer

Safety and confidence

Virus, malware, and browser hijacker removal
Cleanup after a fake warning or a scam call
Passwords, multi-factor authentication, and account recovery
One-on-one walkthroughs at your own pace

Residential support details Call (520) 261-9201

Small business IT support

For Tucson offices, practices, and small teams Remote $90/hr, on-site $120/hr

Practical support for small teams that need technology to stay out of the way. IT Wes works with the tools and vendors you already have, and explains the tradeoffs before anything changes.

Daily operations

Workstation troubleshooting and performance
User accounts, onboarding, and offboarding
Network printers and shared office devices
Office Wi-Fi and small office networking

Cloud, email, and accounts

Microsoft 365 and Google Workspace support
Business email setup and delivery problems
Admin console, user management, and licensing
Calendar, file sharing, and collaboration tools

Protection and projects

Backup setup and recovery checks
Security basics, password management, and staff guidance
Vendor, internet provider, and software coordination
Office network setup, cloud moves, and custom PC upgrades

Business IT details Call (520) 261-9201

IT Wes Care Plan

Ongoing protection for home and business devices $79/month or $790/year per device

Preventative care for each covered device, so maintenance and backups stop being something you have to remember. The monthly plan includes a $119 onboarding fee, and the annual plan waives it.

Always running

Leading protection against viruses, malware, and ransomware
Daily automatic backups of files and system settings
24/7 health monitoring for drive errors and low storage
Update management for Windows, Mac, and common applications

Included support

30 minutes of remote support each month, per covered device
Priority scheduling for remote sessions and Tucson visits
A local person who already knows your setup

Member benefits

Discounted rates on larger project work
Custom PC upgrades, office network setup, and cloud moves
Coverage priced per device, so you can start with one computer

View the Care Plan Call (520) 261-9201

Remote support

Online help when the problem does not need a visit Residential $70/hr, business $90/hr

Remote support works well when your computer turns on and has a reliable connection. You stay at the keyboard, you can watch the whole session, and you can ask IT Wes to pause or stop at any point.

What usually fits remotely

Software, Windows, and error message questions
Browsers, extensions, and email setup
Account recovery guidance and multi-factor setup
A security review after a suspicious message
Training and follow-up after an in-person visit

What is better in person

Wi-Fi coverage and router placement
Printer setup and desktop equipment
Data transfers and several connected devices
Hardware faults, and any computer that should stay offline

How a session starts

IT Wes names either Splashtop SOS or Zoho Assist during your call or text
You open only the option named, then read back the code on your screen
Never open a remote tool because an unexpected caller or pop-up asked you to

Start a remote session Call (520) 261-9201

Choosing a starting point

Not sure which one fits?

You do not need to pick correctly before reaching out. Describe what is happening, and IT Wes will suggest the simplest safe path.

Choose remote support when the computer turns on and reaches the internet.
Choose a Tucson visit for Wi-Fi coverage, printers, desktops, and hardware.
Choose the Care Plan when you would rather prevent problems than react to them.
Choose business support when the issue affects staff, shared devices, or company accounts.
Still unsure? Call or text, and IT Wes will help you decide before anything is scheduled.

Questions, answered

Common questions about IT Wes services

How do I know which service I need?

Start with what is happening rather than trying to diagnose it first. Call, text, or email a short description, and IT Wes will suggest whether a remote session, a scheduled Tucson visit, or the Care Plan is the practical next step.

What does IT Wes charge?

Residential support is $70 per hour remote and $90 per hour on-site. Small business support is $90 per hour remote and $120 per hour on-site. The applicable rate and the planned scope are confirmed before billable work begins.

Do you serve areas outside Tucson?

Scheduled on-site service covers Tucson, Oro Valley, Marana, and Catalina Foothills. Remote support is available more broadly whenever the issue can be handled safely online.

Can the Care Plan cover more than one computer?

Yes. The Care Plan is priced per device, so you can start with one computer and add others later. Monthly is $79 per device plus a $119 onboarding fee, and annual is $790 per device with the onboarding fee waived.

What if my problem is not listed on this page?

Ask anyway. These categories cover the most common requests, not every situation. If something falls outside what IT Wes handles, you will get a straight answer and a pointer toward the right place to go instead.

Tell me what is happening.

Call, text, or email a short description, and we will choose the next step together.

(520) 261-9201 Text Email Remote