First option
Splashtop SOS
- Open sos.splashtop.com.
- Download and open the Splashtop SOS application.
- Read the 9-digit session code on your screen to IT Wes.
Secure remote support
Start your IT Wes remote support session
Choose the option IT Wes asked you to use. Keep this guide open while you connect.
Open Splashtop SOS sos.splashtop.com
Open Zoho Assist join.zoho.com
Your selected support option will open in a new tab.
Only follow these steps if you are already talking or texting with IT Wes.
Connection steps
Follow the steps for your support option
The two tools connect differently. Follow only the steps under the option IT Wes asked you to open.
Using a Mac, phone, or tablet? The screens may look different. Call IT Wes or text IT Wes for guidance through the correct steps.
Second option
Zoho Assist
- Open join.zoho.com.
- Enter your name and the session ID provided by IT Wes, then choose Join Session.
- Open the downloaded Zoho Assist application and follow the on-screen prompt.
Quick troubleshooting
If something doesn’t look right
Please do not guess or download a different remote access program. Stop where you are and tell IT Wes what you see.
Tell IT Wes where you stopped
If the expected page, download, session ID field, or 9-digit code does not appear, leave the page open and describe the exact message or screen to IT Wes. Guidance will continue from there.
Computer problems that often fit remote help
Remote support works well when your computer turns on and has a reliable internet connection. IT Wes can see what you see, explain the next step, and work with you without adding a trip to your day.
Software and Windows questions
Programs that will not open, updates, settings, error messages, startup items, storage warnings, and help choosing the next practical step.
Browsers, email, and accounts
Browser cleanup, extensions, email setup, official account recovery guidance, password routines, and multi-factor authentication.
Security and scam follow-up
A review of suspicious pop-ups, unwanted software, security settings, updates, and sensible next steps after a concerning message or call.
Training and follow-through
Plain-language walkthroughs, new software, settings changes, and follow-up after an in-person visit without another trip.
A quick safety check
Remote access should never be a surprise
IT Wes will not unexpectedly call and demand access, payment, passwords, or verification codes. Only open Splashtop SOS or Zoho Assist during a conversation you started with IT Wes through the phone number, text option, or email on itwes.com.
You can watch the screen and ask questions during the session. If you want IT Wes to pause or stop, say so right away. If a pop-up or unknown caller told you to install remote software, stop and read the fake Microsoft pop-up safety steps.
Remote first, on-site when it helps
Many software, account, and training issues can be handled online. Tucson field service is available when being there in person is the better path.
When on-site is better
Wi-Fi coverage, printer setup, desktop equipment, data transfers, several connected devices, and hardware problems may be easier to handle in person around Tucson. A computer that should stay offline after a scam also needs a different plan.
Clear remote support rates
Residential remote support is $70 per hour. Business remote support is $90 per hour. IT Wes will confirm the rate and planned scope before billable time begins.
If an account provider, internet company, bank, warranty service, or another specialist needs to be involved, IT Wes will explain that boundary. The goal is to use the simplest safe option and leave you with clear next steps.
Questions, answered
Remote computer support FAQs
What can IT Wes usually handle through remote support?
Remote support often fits software problems, browser settings, email and account guidance, updates, security reviews, training, error messages, and follow-up work when the computer can connect reliably.
What cannot be fixed remotely?
A remote session cannot repair a failed physical part, improve Wi-Fi coverage that needs hands-on changes, connect equipment that is offline, or safely access a computer that should remain disconnected after an unknown person had control.
Can you see what IT Wes is doing?
Yes. You stay at the computer and can see the session while the remote support application is open. IT Wes will explain important changes, and you can ask IT Wes to pause or stop at any time.
Which remote support option should you choose?
Use the option IT Wes asks you to open during your call or text conversation. Splashtop SOS gives you a session code to read back to IT Wes. Zoho Assist asks for the session ID provided by IT Wes.
How can you verify that the remote session is legitimate?
Only open sos.splashtop.com or join.zoho.com while you are already talking or texting with IT Wes through the contact information published on itwes.com. Stop if an unexpected caller, pop-up, or different website asks for access.
When is an on-site visit more appropriate?
A scheduled visit is often better for Wi-Fi and router work, printers, desktop setups, multiple devices, data transfers, hardware troubleshooting, or a computer that should remain offline.