Remote session
Remote support without the stress.
Get patient, no-judgment help for account setup, browser problems, scam checks, training, updates, and follow-up work.
Your plan
Four calm steps.
You stay in control. IT Wes only connects after you share the session code.
Open the SOS page
Use the official Splashtop SOS link above to download the support app.
Run the downloaded app
If you do not see it, check Downloads and approve the normal security prompt.
Share the 9-digit code
Give the code to IT Wes by phone or text.
Quit the app when finished
Closing SOS ends the session. A new code is required next time.
Safety note
Only share a remote code when you are already working with IT Wes. If a pop-up or unknown caller asks for access, stop and call someone you trust.
When on-site is better
Office setup, Wi-Fi coverage, printer setup, data migration, and hands-on walkthroughs may be better in person around Tucson.