Care should be predictable, including the fine print.

1. Agreement and order details

These Care Plan Terms are an agreement between IT Wes LLC and the person or organization purchasing a Care Plan. “You” means the customer and anyone authorized to act for the customer.

By checking the agreement box and continuing to Stripe Checkout, you agree to these terms and authorize the recurring charge shown for the selected plan. The checkout record identifies the selected billing option and quantity. Each quantity covers one eligible device.

The checkout page, onboarding record, and any signed service agreement are part of the Care Plan agreement. The checkout controls for the selected price and device quantity. A signed agreement controls if it clearly changes a term for a particular customer.

2. Prices and recurring billing

Monthly plan

The monthly plan is $79 per month for each covered device, plus a one-time $119 onboarding fee for each newly enrolled device. It renews every month until canceled.

Annual plan

The annual plan is $790 per year for each covered device. The onboarding fee is waived. It renews every year until canceled.

Stripe charges the payment method provided at checkout. Taxes are added when required. You authorize IT Wes and Stripe to process the recurring charges until the plan is canceled.

IT Wes will give a clear notice 30 days before a Care Plan price change takes effect for the next renewal. Annual customers will also receive a renewal reminder about 30 days before renewal. A customer may cancel instead of accepting a future renewal at the new price.

3. What the plan includes

The Care Plan is an ongoing managed computer-care service for each accepted device. Subject to compatibility, onboarding, and these terms, it includes:

• Automated device-health monitoring for selected conditions such as low storage, drive warnings, and important system alerts.
• Endpoint-security software designed to help detect and block known threats.
• Supported operating-system and common-application update management.
• Scheduled backup monitoring for the files, folders, or settings identified during onboarding.
• Thirty minutes of scheduled remote support per covered device during each monthly billing cycle.
• Priority scheduling ahead of non-plan requests when practical.
• Eligibility for Care Plan customer discounts that are stated in a separate quote.

The monthly support allowance expires at the end of each billing cycle. It does not roll over, transfer to another customer, or have cash value. Work beyond the allowance requires approval and is billed under a separate quote or the applicable service rate.

4. Backups and restores

During onboarding, IT Wes and the customer will identify the available backup provider, covered data, capacity, schedule, and retention settings. Only data included in that onboarding record is covered by Care Plan backup monitoring.

A scheduled backup can fail because of device shutdown, internet or power loss, storage limits, account issues, software errors, corruption, unsupported files, or third-party outages. Backup monitoring and alerts reduce risk, but they do not guarantee that every file is captured or that every restore will succeed.

You remain responsible for keeping at least one additional current copy of important data in a separate location and for telling IT Wes when important files, devices, or storage locations change. Large restores, disaster recovery, data recovery from damaged media, and business-continuity work may require a separate quote.

5. What the plan does not include

Unless a separate written quote says otherwise, the Care Plan does not include:

• Hardware repair, replacement, parts, shipping, reimbursement, or indemnity for a device failure.
• On-site labor, after-hours emergency work, incident response, forensic investigation, or guaranteed response times.
• Complete data recovery, account recovery, recovery of scam payments, or a promise that malware or ransomware cannot affect the device.
• Major projects, migrations, custom development, network redesign, compliance audits, penetration testing, or formal cybersecurity consulting.
• Unsupported, unsafe, unlicensed, end-of-life, compromised, or materially modified systems.
• Regulated health, financial, government, education, or other sensitive environments without a separate written agreement and approved tools.

Break-fix repair and parts are quoted separately. The Care Plan is not a promise to repair, replace, or reimburse the customer when equipment fails.

6. Onboarding and device eligibility

Coverage begins after payment and successful onboarding. IT Wes may review the device, operating system, storage, security posture, licenses, internet connection, and existing problems before accepting it.

The customer must provide authorized access and complete reasonable setup steps. If a device cannot be supported safely or reliably, IT Wes may decline it. If IT Wes declines the device before onboarding is completed, IT Wes will refund the Care Plan charge and any onboarding fee for that device.

The monthly onboarding fee becomes nonrefundable once onboarding work begins, except when law requires otherwise or IT Wes is unable to complete onboarding for reasons within its control.

7. How to cancel

IT Wes will process a clear cancellation request promptly and will not require a sales call or retention conversation. Cancellation stops the automatic renewal. Unless you ask for immediate service termination, plan access continues through the end of the paid billing period.

Charges are normally nonrefundable after a billing period begins, and a customer-initiated cancellation is not normally prorated. The onboarding fee is handled under section 6. If applicable law or a signed agreement gives you a greater cancellation or refund right, that right controls.

If IT Wes ends a prepaid plan without cause, IT Wes will refund the prepaid amount allocable to the unused period after service ends. Refunds go to the original payment method when practical.

8. Customer responsibilities

You agree to:

• Have authority over each covered device, account, software license, network, and the data involved.
• Provide accurate contact, device, payment, and onboarding information.
• Keep the device connected to power and the internet when monitoring, updates, or backups need to run.
• Protect passwords and verification codes, use multifactor authentication when available, and promptly report suspected compromise.
• Maintain a separate backup of important data and test critical restores.
• Tell IT Wes about major device, storage, ownership, location, software, security, or regulatory changes.
• Pay separately approved charges for work outside the plan.

9. Remote access, tools, and privacy

The plan uses third-party monitoring, security, backup, payment, communication, and remote-support tools. Their availability, functionality, and terms can change. IT Wes may replace a provider with a reasonably comparable service and will give notice when the change materially affects the Care Plan.

You authorize the installation and operation of the tools identified during onboarding. A remote session still requires the customer’s cooperation and an appropriate session authorization. The Privacy Notice explains how IT Wes and its providers handle information.

10. No security or recovery guarantee

The Care Plan is designed to reduce common risks and make routine care easier. It cannot guarantee uninterrupted operation, complete security, detection of every threat, successful installation of every update, capture of every file, or recovery from every failure or attack.

IT Wes will perform included services with reasonable care. If IT Wes materially fails to perform an included service, tell IT Wes promptly and allow a reasonable opportunity to investigate and reperform the affected service when that is an appropriate remedy.

11. Liability boundaries

To the fullest extent permitted by law, IT Wes is not responsible for indirect, incidental, special, exemplary, or consequential damages arising from the Care Plan, including lost profits, lost opportunity, or business interruption.

Except for responsibilities that cannot lawfully be limited, IT Wes’s total liability for a Care Plan claim will not exceed the amount paid for the affected device during the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, personal injury caused by negligence, or another responsibility that applicable law does not allow IT Wes to limit. They also do not erase a greater written remedy that IT Wes expressly agrees to provide.

12. Suspension and termination

IT Wes may suspend or end service for nonpayment, unsafe or unlawful use, abusive conduct, a material security risk, lack of customer authority, repeated failure to provide required access, or another material breach. When practical, IT Wes will give notice and an opportunity to correct the problem.

When the plan ends, IT Wes may remove management and support tools, end monitoring, stop future backup activity, and close plan access. The customer should arrange any needed data export before service ends. IT Wes will handle retained information under the Privacy Notice and applicable law.

13. Changes to these terms

IT Wes may update these terms prospectively. Material changes affecting an existing customer will be sent through an appropriate customer channel with cancellation information. When the law or the nature of the change requires new consent, IT Wes will ask for it before the change binds the customer.

14. Arizona law and contact

Arizona law governs these terms to the extent it can lawfully do so. A court proceeding will be brought in a court with jurisdiction in Pima County, Arizona, unless applicable consumer law requires another location. Nonwaivable consumer and statutory rights remain available.

Questions, billing concerns, and cancellation requests can be sent to wes@itwes.com or discussed at (520) 500-8WES.