Care should be predictable, including the fine print.

1. Agreement and order details

This version applies to new enrollments in the $50 monthly Care Plan. It does not automatically change an existing subscription or replace a previously accepted agreement. Any transition for an existing customer is confirmed separately before its billing or coverage changes.

These Care Plan Terms are an agreement between IT Wes LLC and the person or organization purchasing a Care Plan. “You” means the customer and anyone authorized to act for the customer.

The agreement checkbox acknowledges these terms and the recurring billing disclosure before you continue to Stripe. Completing the subscription purchase authorizes the charges shown at checkout. Select the number of computers to cover using the Care Plan quantity at checkout. Each unit covers one eligible home computer at $50 per month. Review the selected quantity and total charges before paying. For a setup-fee waiver, contact IT Wes before checkout.

Your accepted order identifies the covered computers, monthly total, setup charge, and any approved waiver. These terms and the onboarding record describe the service scope. If checkout differs from the agreed price or service, contact IT Wes before completing payment. A signed agreement controls only where it clearly changes a term for that customer.

2. Prices and recurring billing

Monthly plan

The monthly plan is $50 per month for each covered home computer. For one computer, setup is a one-time $50 charge: $100 initially, then $50 per month, before applicable tax. It renews every month until canceled.

Multiple computers and setup waivers

Multiple supported computers in the same household may be covered at $50 per computer per month. IT Wes confirms the total setup charge before payment. Setup may be waived when a qualifying paid visit has already completed the required work; a waiver must be confirmed before checkout. This offering has no annual billing option.

Stripe charges the payment method provided at checkout. Taxes are added when required. You authorize IT Wes and Stripe to process the recurring charges until the plan is canceled.

IT Wes will give a clear notice 30 days before a Care Plan price change takes effect for the next renewal. A customer may cancel instead of accepting a future renewal at the new price.

3. What the plan includes

The Care Plan is an ongoing managed computer-care service for each accepted home computer. Subject to compatibility, onboarding, and these terms, it includes:

• Level-based management and automated device-health monitoring for available drive-health signals, storage warnings, and supported temperature readings.
• Enhanced security through configured checks of existing protection, useful alerts, and follow-up when something needs attention. This is not a promise of a separately licensed antivirus product or a staffed security operations service.
• Supported operating-system and application updates, with settings and restart preferences agreed during setup. Compatibility and update timing depend on the device and available management controls.
• A short monthly care note describing completed upkeep and matters needing your decision.
• Thirty minutes of scheduled remote support per covered device during each monthly billing cycle.
• Priority scheduling ahead of non-plan requests when practical.
• 10% off eligible additional remote and on-site labor at standard service rates. The discount excludes parts, software, travel charges, prepaid blocks, and separately priced packages, and does not stack with other promotions.

Each covered computer has 30 minutes of remote support during each monthly billing cycle, used in one session or several short sessions. The monthly support allowance expires at the end of each billing cycle. It does not roll over, transfer to another customer, or have cash value. Work beyond the allowance requires approval and is billed under a separate quote or the applicable service rate.

4. Monitoring, early warnings, and security limits

IT Wes configures checks according to what each computer and its management tools can report. Some devices do not provide useful drive-health or temperature readings. A normal or unavailable reading is not a guarantee that the device is healthy.

Monitoring can help identify warning signs before a larger problem develops, but it cannot predict every failure or stop every threat. Updates can still cause interruptions or compatibility issues. Devices must be powered on and connected for remote checks and maintenance to run.

You may forward a suspicious email or ask about a message during included support. IT Wes reviews it and reports findings during support hours, using the available monthly support time. This is practical guidance, not a guarantee that a message, sender, account, or attachment is safe.

5. What the plan does not include

Unless a separate written quote says otherwise, the Care Plan does not include:

• Hardware repair, replacement, parts, shipping, reimbursement, or indemnity for a device failure.
• On-site labor, after-hours emergency work, incident response, forensic investigation, or guaranteed response times.
• Complete data recovery, account recovery, recovery of scam payments, or a promise that malware or ransomware cannot affect the device.
• Major projects, migrations, custom development, network redesign, compliance audits, penetration testing, or formal cybersecurity consulting.
• Unsupported, unsafe, unlicensed, end-of-life, compromised, or materially modified systems.
• Regulated health, financial, government, education, or other sensitive environments without a separate written agreement and approved tools.

Break-fix repair and parts are quoted separately. The Care Plan is not a promise to repair, replace, or reimburse the customer when equipment fails.

6. Onboarding and device eligibility

Coverage begins after payment and successful onboarding. IT Wes confirms device eligibility, the supported scope, and support hours before enrollment. Business systems require a separately agreed scope. IT Wes may review the device, operating system, storage, security posture, licenses, internet connection, and existing problems before accepting it.

The customer must provide authorized access and complete reasonable setup steps. If a device cannot be supported safely or reliably, IT Wes may decline it. If IT Wes declines the device before onboarding is completed, IT Wes will refund the Care Plan charge and any onboarding fee for that device.

The one-time setup fee becomes nonrefundable once onboarding work begins, except when law requires otherwise or IT Wes is unable to complete onboarding for reasons within its control.

7. How to cancel

IT Wes will process a clear cancellation request promptly and will not require a sales call or retention conversation. Cancellation stops the automatic renewal. Unless you ask for immediate service termination, plan access continues through the end of the paid billing period.

Charges are normally nonrefundable after a billing period begins, and a customer-initiated cancellation is not normally prorated. The onboarding fee is handled under section 6. If applicable law or a signed agreement gives you a greater cancellation or refund right, that right controls.

If IT Wes ends a prepaid plan without cause, IT Wes will refund the prepaid amount allocable to the unused period after service ends. Refunds go to the original payment method when practical.

8. Customer responsibilities

You agree to:

• Have authority over each covered device, account, software license, network, and the data involved.
• Provide accurate contact, device, payment, and onboarding information.
• Keep the device connected to power and the internet when monitoring or updates need to run.
• Protect passwords and verification codes, use multifactor authentication when available, and promptly report suspected compromise.
• Keep recoverable copies of important data and tell IT Wes about data or access requirements before work begins.
• Tell IT Wes about major device, storage, ownership, location, software, security, or regulatory changes.
• Pay separately approved charges for work outside the plan.

9. Remote access, tools, and privacy

The plan uses Level for device management, monitoring, and remote support, together with payment, communication, and other agreed service tools. Their availability, functionality, and terms can change. IT Wes may replace a provider with a reasonably comparable service and will give notice when the change materially affects the Care Plan.

You authorize the installation and operation of the tools identified during onboarding. Background monitoring and agreed maintenance can run without a screen-sharing session. Interactive screen access requires your approval. The onboarding record identifies the enabled access and tools; approval to enroll does not authorize unrestricted access to unrelated accounts or systems. The Privacy Notice explains how IT Wes and its providers handle information.

10. No security or recovery guarantee

The Care Plan is designed to reduce common risks and make routine care easier. It cannot guarantee uninterrupted operation, complete security, detection of every threat, successful installation of every update, recovery from every failure or attack, or prevention of data loss.

IT Wes will perform included services with reasonable care. If IT Wes materially fails to perform an included service, tell IT Wes promptly and allow a reasonable opportunity to investigate and reperform the affected service when that is an appropriate remedy.

11. Liability boundaries

To the fullest extent permitted by law, IT Wes is not responsible for indirect, incidental, special, exemplary, or consequential damages arising from the Care Plan, including lost profits, lost opportunity, or business interruption.

Except for responsibilities that cannot lawfully be limited, IT Wes’s total liability for a Care Plan claim will not exceed the amount paid for the affected device during the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, personal injury caused by negligence, or another responsibility that applicable law does not allow IT Wes to limit. They also do not erase a greater written remedy that IT Wes expressly agrees to provide.

12. Suspension and termination

IT Wes may suspend or end service for nonpayment, unsafe or unlawful use, abusive conduct, a material security risk, lack of customer authority, repeated failure to provide required access, or another material breach. When practical, IT Wes will give notice and an opportunity to correct the problem.

When the plan ends, IT Wes may remove management and support tools, end monitoring and maintenance, and close plan access. The customer should arrange any needed data export before service ends. IT Wes will handle retained information under the Privacy Notice and applicable law.

13. Changes to these terms

IT Wes may update these terms prospectively. Material changes affecting an existing customer will be sent through an appropriate customer channel with cancellation information. When the law or the nature of the change requires new consent, IT Wes will ask for it before the change binds the customer.

14. Arizona law and contact

Arizona law governs these terms to the extent it can lawfully do so. A court proceeding will be brought in a court with jurisdiction in Pima County, Arizona, unless applicable consumer law requires another location. Nonwaivable consumer and statutory rights remain available.

Questions, billing concerns, and cancellation requests can be sent to wes@itwes.com or discussed at (520) 500-8WES.