IT Wes Care Plan
Routine upkeep, a watchful eye, and patient help from a person you know. So your computer takes up less of your day.
$50/month Per supported home computer
30 minutes of remote help included
$50 one-time setup for one computer. Month to month. Cover one computer or several in your household.
An update you keep putting off. An unfamiliar pop-up. A small problem that eats up an afternoon. You deserve a clear next step and someone who will take the time to explain it. That is what ongoing computer maintenance looks like for a Tucson household.
Remote help for the everyday things that get in your way. You do not need to diagnose the problem or know the right technical words.
After setup, call or text. We arrange a session, you approve screen access, and we work through it together.
Supported updates and routine checks are managed with your schedule in mind. When something needs attention, there is a person to follow up with. Not a robot.
Managed updates & maintenanceAvailable drive-health signals and supported temperature checks can help me spot issues worth investigating before they become problems. Enhanced security adds checks of your existing protection and follow-up when something needs attention.
Health checks & enhanced securityA short monthly care note explains the upkeep completed and anything that needs your decision. Plain language you can use.
A little less wonderingPriority for available appointments, plus 10% off eligible remote and on-site labor when you need more help.
We can use your included remote time to investigate and work through the next step.
Ask before following unfamiliar instructions. We can review it together during support hours. You can also forward me the email, and I’ll report back with my findings.
I check what is pending and help plan the upkeep and any restart around your routine.
Tell me about the computers in your household. We confirm which are supported and discuss any existing problems. Setup happens remotely, or in person across Tucson, Oro Valley, Marana, and Catalina Foothills.
We install the care tools, choose update preferences, and try a remote session together.
Upkeep continues in the background. When something feels off, you have a familiar person to ask.
“I have used Wes multiple times for my computer and I.T. needs for quite some time. Every issue i have come across has been addressed perfectly and patiently.”
A straightforward monthly plan for homes around Tucson, Oro Valley, Marana, and Catalina Foothills. For people who would rather have someone help with upkeep than handle it all alone. Cover one computer or several, with care for each device.
Looking for a Care Plan for your business? Contact us to discuss your business needs. We’ll tailor the coverage and quote to your computers and team.
Only need help occasionally? A one-time visit or remote session may suit you better. I’ll help you decide.
$50/ month
Per supported home computer. Add coverage for multiple computers in your household.
The 30 included minutes alone are $35 of value at the standard $70 residential remote rate. The upkeep, monitoring, and 10% labor discount come with them.
For one computer, $100 to start, then $50/month, before any applicable tax. We confirm the total setup cost for multiple computers before you join. Setup may be waived when a qualifying paid visit has already completed it.
Check the agreement box to continue to Stripe.
Start my Care PlanRenews monthly until canceled. No long-term commitment. Cancel by email, text, or phone.
Choose the number of computers to cover at checkout. Contact Wes about a setup-fee waiver before paying.
Wesley Schaeppi · IT Wes LLC
“You don’t need the right technical words to ask for help. Tell me what you’re noticing, and we’ll work through the next step together.”
I’m Wes, based in Tucson. Growing up as a child of Deaf adults taught me the importance of clear communication. That same care belongs in tech support: listening closely, explaining the options, and making room for your questions.
Talk soon,
Wes
The Care Plan runs on professional-grade monitoring and management software, the same kind larger IT providers rely on. It keeps an eye on your computer, manages supported updates, and flags changes that need attention. I configure that software for your setup, make sense of what it reports, and follow up when something needs a closer look. Automating the routine upkeep is what keeps the plan affordable while you still get personal help from someone who knows your computer.
Questions and small fixes on your covered computer: email that will not open, a confusing setting, a printer connection, or a message you are unsure about. Use your time in one session or several short ones. Unused minutes expire each month. Larger projects are quoted separately.
I explain the next step and the price before additional paid work begins. Members receive 10% off eligible remote and on-site labor. Discounts do not stack with other offers.
For a support session, you approve screen access. The tools installed during setup also perform agreed background checks and maintenance without a screen-sharing session. I explain that access during setup, so you know what is running and why.
No. Monitoring can spot some warning signs, but it cannot predict every failure or prevent every threat. Drive and temperature checks depend on what your computer can report. Enhanced security includes checks of your existing protection and follow-up when something needs attention; it does not guarantee that every threat will be stopped.
Members receive priority for available appointments during business hours. We agree on support hours and contact expectations before you join. Automated checks can run while your computer is online, but this is not a staffed 24-hour help desk or an emergency-response service.
Yes. You can cover multiple supported computers in your household at $50 per computer each month. Each covered computer includes 30 minutes of remote support per month. We confirm compatibility, existing issues, and the total setup cost before you join. Computers need power and an internet connection for remote care. Business systems need their own scope and quote.
Let’s talk about what your business needs. I’ll review your computers, how your team uses them, and the support you need, then put together a scope and quote that fits. Business coverage and pricing are confirmed separately from the household plan shown here.
Contact us about a Care Plan for your business
Yes. The plan renews monthly until canceled. Ask to cancel before your next renewal by email, text, or phone. No long-term commitment or retention call. Your care continues through the paid period; the one-time setup covers work already completed.
One computer or a household of them. Let’s find the right fit.